Below are some frequently asked questions, and answers. Try to read this before you ask a new question. If you know something we should add to this, let us know by email us on support@MeettheBoss.com
The video is choppy. How can I fix it?
If a video doesn't play continuously it may be due to your connection speed. A broadband connection with 500+ Kbps is required for continuous playback on MeettheBoss.com.
It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded, then play the video.
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My screen is frozen. What should I do?
If your screen freezes or becomes uncontrollable, you may need to adjust your PC's video card settings.
First, visit your video card manufacturer's website and update your video drivers as needed. To find out which video card your computer uses:
- Click "Start," then click "Control Panel."
- Double-click "Display."
- Click "Settings," then click "Advanced."
- Click the "Adapter" tab.
- Click "Properties" to locate the name of your video card's manufacturer.
You may also need to reduce your display's hardware acceleration. To reduce your display's hardware acceleration:
- Click "Start," then click "Control Panel."
- Double-click "Display."
- Click "Settings," then click "Advanced."
- Click the "Troubleshoot" tab.
- Drag the "Hardware acceleration" slider to the left.
(These instructions may vary based on your computer's model and operating system.)
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I can't see the video portion of my content. What should I do?
If the video portion of the content you're trying to view is poor or doesn't appear, make sure your computer has at least a 16 MB video card with the latest drivers
You should also make sure your display is set to 32 bit color.
To update your display settings:
For PCs:
- Click "Start," then click "Control Panel."
- Double-click "Display."
- Click "Settings"
- Under "Colour quality," select "Highest (32 bit)" from the drop-down menu.
- Click "OK."
For Macs:
- Click the Apple icon.
- Click "System Preferences."
- Click "Displays."
(These instructions may vary based on your computer's model and operating system.)
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I can't hear the audio part of my content. What should I do?
If you can't hear the audio, try the following:
- Adjust the volume control on your computer.
- Adjust the volume controls on other video players, such as Real Player, Quicktime, or Windows Media, which may affect your computer's volume level.
- Confirm that your system meets the minimum requirements.
- Play other videos. If the audio works for other videos, the audio problem you've experienced is likely related to a specific video, not your system.
If you are using a Macintosh Computer, Please try the following:
- In your System Settings, locate the Mac OS X Audio MIDI Setup.
- Make sure you have chosen "Built-In Audio."
- Change the Audio Output from 96000 Hz (this is default) to 44100 Hz. Additionally, make sure the volume bar for your Built-In Audio is not on "Mute."
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Why can't I play this video in my browser?
Your system must meet the following requirements to stream videos:
- Windows 2000 or higher with latest updates installed or Mac OS X 10.3 or higher.
- Firefox 1.1+, IE 5.0+, or Safari 1.0+.
- A broadband connection with 500+ Kbps.
If you're having trouble watching streaming videos, please make sure that you have the Adobe Flash Player plug-in installed on your computer. If you don't have the Flash Player plug-in installed, you can install it at http://www.adobe.com/shockwave/download/alternates
If you already have Flash installed, please try uninstalling it by visiting http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
After you've uninstalled all versions of the Flash Player that may exist, restart your computer. Then, reinstall the Flash Player by visiting http://www.adobe.com/shockwave/download/alternates
If videos still won't play in your browser, you may need to enable JavaScript.
To enable JavaScript in Internet Explorer, follow these steps:
- From the "Tools" menu, select "Internet Options."
- From the "Security" tab, click "Custom Level."
- Scroll down to the "Scripting" section and enable "Active scripting."
- Click "OK" twice to exit "Internet Options."
- Close all browser windows and relaunch a new browser window.
To enable JavaScript in Firefox, please follow these steps:
- From the "Tools" menu, select "Options."
- Check the "Enable JavaScript" check box.
- We also recommend checking the "Load images automatically" check box.
- Click "OK."
Finally, if you have ad blocker, popup blocker, internet security, or anti-virus software installed, it may cause JavaScript to malfunction. Many browsers and applications allow you to disable the blocking or security mechanisms for specific websites. Disabling these features for MeettheBoss.com will disable them within individual playback pages as well.
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Why does the video stop playing?
Playback in Your Browser
If you're experiencing difficulty playing the entire video after clicking on the video's title, it may be due to your connection speed. Please note that a broadband connection with 500+ Kbps is required for continuous playback on MeettheBoss.com.
If your connection speed is less than 500 Kbps, we suggest that you try playing videos on another system with a higher connection speed. Or, please wait until the entire video finishes buffering before playing the video.
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What video viewer does MeettheBoss.com use?
You can view streaming videos on MeettheBoss.com with Adobe Flash Player 7.0+. This plug-in is widely available across several platforms and browsers. If you don't have a Flash Player plug-in installed on your computer, you can download it from the Adobe website.