Albert Hitchcock was made Group Chief Information Officer at Vodafone, the world’s leading mobile telecommunications company, in August 2007, after 14 years with Nortel.

Albert is responsible for the Vodafone Technology Information Services Organisation within Vodafone and its Operating Companies, and is accountable for the IS Strategy and the Operations of all IS functions across the group.

In this interview, Albert talks about:

• The role of IS in challenging times
• How the CIO can be a better business partner
• Meaningful IS metrics
• Reducing operational costs